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At Lokai Boutique Hotel, we understand that plans may change. Reservations cancelled up to 48 hours prior to arrival will receive a full refund. Cancellations made within 48 hours of your scheduled check-in will be charged one night's stay. For group bookings and special packages, please contact our reservations team for specific cancellation terms. We do not refund no-shows or early departures.
Yes! We offer flexible booking options including non-refundable rates with lower pricing, and our standard refundable rate with the 48-hour cancellation policy mentioned above. We also provide the option to modify your reservation dates at no additional charge if done at least 7 days before arrival, subject to availability. Our reservations team is happy to work with you to find the best rate for your stay.
Standard check-in time is 2:00 PM and check-out time is 12:00 PM (noon). Early check-in and late check-out may be available upon request, subject to availability and may incur an additional charge. We recommend contacting our front desk in advance to arrange these accommodations. For arriving guests with luggage before check-in, we offer complimentary luggage storage facilities.
Lokai Boutique Hotel accepts all major credit cards including Visa, MasterCard, American Express, and Discover. We also accept bank transfers and selected digital wallets. Payment must be received before check-in unless other arrangements have been made with our reservations team. For security purposes, we will verify your payment details during the booking process.
Our room rates include basic amenities and complimentary Wi-Fi. However, additional fees may apply for certain services including: spa services, room service delivery, laundry services, parking (if applicable), and local attractions tours. All additional charges will be clearly communicated at the time of booking or service request. Taxes are included in your displayed rate, and no surprise fees will be added at checkout.
Yes, your payment information is fully protected. We use industry-standard SSL encryption for all online transactions. Your credit card information is tokenized and never stored on our servers. Lokai Boutique Hotel complies with PCI-DSS (Payment Card Industry Data Security Standard) to ensure your financial data remains confidential and secure. For any concerns about payment security, please contact our front desk directly.